Roger Schaffeler is a co-founder and Chief Operating Officer of 934, a role he has held since 2020. He leads Customer Success and works closely with hotel groups and systems integrators to deploy integrated PMS and payment technology. Roger's focus is turning payment technology into reliable day-to-day hotel operations. He works across hotel teams, systems integrators and 934's product teams to support implementations and establish the processes needed to run payments consistently across properties. His experience covers front-office payment procedures, payment handling at check-in and check-out, exception management, and the standard operating procedures that connect hotel operations with payment technology. Prior to 934, Roger worked at Microsoft and WPP, bringing experience from global technology and marketing organisations to the operational challenges of hospitality payments. Roger writes for 934 Learn on hotel payment operations, implementation and operational best practice.
Newest first.
Hospitality PaymentsA practical guide to how hotel payment gateways connect the PMS, payment infrastructure and acquirer, and why those boundaries matter for hotel operations.
Payment OperationsA practical framework for hotel payment SOPs — how payments should be posted, authorised, refunded, checked at night audit and reconciled to settlement, with 12 controls and a reusable template.
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Related on 934
Every published guide and explainer.
Published guidance on hospitality payments.
Published guidance on payment operations.
Every 934 specialist publishing in the Learning Centre.
The wider 934 team.
The systems this guidance covers.
The platform behind the practice.
