Roger Schaffeler is a co-founder and Chief Operating Officer of 934, a role he has held since 2020. He leads Customer Success and works closely with hotel groups and their systems integrators to deploy integrated PMS and payment technology. Roger's focus is turning payment technology into reliable day-to-day hotel operations. He works across hotel teams, systems integrators and 934's product teams to support implementation and establish the operational processes needed to run payments consistently across properties. His experience includes front-office payment procedures, payment handling at check-in and check-out, exception management, and the standard operating procedures that connect hotel operations with payment technology. Roger writes for the 934 Learning Centre on hotel payment operations, implementation and operational best practice.
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