Support
Support that keeps you running.
Payments don't wait, and neither do we. Every Juno customer gets complimentary support by email, form and chat — with Premier and Enterprise tiers ready the moment you need faster answers and a dedicated team behind you.
Start here
Two quick ways to answer your own question.
Before you raise a ticket, it's often faster to look first. Search the help centre for setup, configuration and how-to answers — and check the live status page to see whether something is already known and being worked on.
Get in touch
Reach a real person, the way that suits you.
Basic support is included for every customer and runs Monday to Friday, 9:00–17:30 CET. Pick whichever channel fits the moment — we'll pick it up from there.
Support form
The best route for anything specific. Raise a ticket and track it to resolution.
Submit a request →Support plans
Support that scales with what's at stake.
Every customer starts with Basic support at no cost. When response time matters more — or you want a named person who knows your setup — Premier and Enterprise add speed, depth and a direct line. Both are customisable; your Customer Success Manager will tailor the right fit.
Included, for everyone
Email, support form and WhatsApp/online chat for troubleshooting and everyday usage questions. Available Monday to Friday, 9:00–17:30 CET.
Faster answers, added phone support
Everything in Basic, plus phone support and help with advanced usage and configuration — for teams that can't wait two days for an answer.
A dedicated team behind you
A dedicated support manager, priority issue resolution and custom configuration support — for operations where every minute of downtime counts.
Stay informed
Know before you have to ask.
The best support is the ticket you never need to raise. Subscribe to proactive updates and you'll hear about planned maintenance, degradations and outages the moment they happen — not after they affect you.
Status email
Get notified about maintenance and incidents by email.
WhatsApp status
Real-time updates in a dedicated group; send "Subscribe" to join.
Status page
An always-updated overview of platform health, any time you want to check.
Stuck on something? Let's sort it.
Raise a request and our team will take it from here. On Premier or Enterprise, your Customer Success Manager is one message away.