Support
Support that keeps you running.
Complimentary Support is included for every 934 customer. Choose Premier Support for priority handling, extended availability and a faster initial-response target.
Start here
Find an answer or check service status
Search the Support Centre for guidance, or visit Juno Operational Status for current service information and update subscriptions.
Search the help centre
Step-by-step answers for everyday questions, available any time. Search takes place in the Support Centre.
Open the Support Centre →Check system status
View current service information, planned maintenance and incidents from the official source. Choose “Subscribe to updates” there for notifications.
Open status page →Get in touch
Choose the right support entry point.
Submit a support request or email Support. June’O can help with common questions and direct your request to the right route.
Support form
The best route for anything specific. Raise a ticket and track it to resolution.
Submit a requestMeet June’O
June’O, our digital support assistant, can help answer common questions and direct your request to the right support route.
Support plans
Choose the support that fits your operation.
Complimentary Support is included for every 934 customer. Premier Support is the recommended option for larger or multi-property estates and customers with priority or more complex operational requirements.
Our response commitment
We are committed to responding within the target for your support plan. This means acknowledging your request and confirming that it is being reviewed. Resolution times depend on the nature and complexity of the issue, and we will keep you informed throughout.
Included for every 934 customer
Get help with your 934 products and services through our standard support channels.
Monday–Friday, 08:00–17:00 Central European local time (CET/CEST)
Initial response target within 48 hours
- Support during standard coverage hours
- Access to the Support Centre
- Service-status updates
- Support request form, email and available digital channels
Priority support for demanding operations
Recommended for larger or multi-property estates and customers that need priority handling, extended support availability, faster initial-response targets or support aligned to more complex operational requirements.
Seven days a week, 08:00–20:00 Central European local time (CET/CEST)
Initial response target within four hours
- Extended support coverage
- Priority handling
- Dedicated contact options agreed with 934
- Support arrangements aligned to your operational requirements
Managing a larger or more complex estate? Contact Sales to discuss a support arrangement designed around your requirements.
Contact Sales →In summary
Juno Support — the essentials
Quick facts
- Complimentary support
- Complimentary Support is included for every 934 customer.
- Premier support
- Recommended for larger or multi-property estates and customers with priority or more complex operational requirements.
- Support entry points
- Support Centre, support request form, email and available digital channels.
Professional Services
Need specialist implementation or advisory support?
Explore Professional Services →Knowledge
Juno Support — questions answered
How do I contact 934 support?
Use the Support Centre, support request form or support@weare934.com. Complimentary Support is included for every 934 customer.
Related: Contact 934
What is 934's support response time?
Complimentary Support has an initial response target within 48 hours during Monday–Friday, 08:00–17:00 Central European local time (CET/CEST). Premier Support has an initial response target within four hours during its support coverage: seven days a week, 08:00–20:00 CET/CEST. These targets cover our initial response and confirmation that your request is being reviewed. Resolution times depend on the nature and complexity of the issue, and we will keep you informed throughout.
How do I report a payment incident?
Use the support request form or email Support. Include the property, affected channel, approximate time of first occurrence and any transaction or terminal references.
Related: Contact 934
How do I stay informed about maintenance and incidents?
Use Juno Operational Status to check current information and choose Subscribe to updates for available notifications.
Does 934 provide onboarding support?
Yes. Our Customer Success team supports customers through implementation and go-live, helping them become familiar with the relevant 934 services. Any additional enablement or specialist assistance can be discussed with your Customer Success Manager.
Need help with Juno?
Find an answer in the Support Centre or submit a support request. For Premier Support or a more complex arrangement, talk to Sales.