Support
Support that keeps you running.
Payments don't wait, and neither do we. Every Juno customer gets complimentary support by email, form and chat — with Premier and Enterprise tiers ready the moment you need faster answers and a dedicated team behind you.
Start here
Two quick ways to answer your own question.
Before you raise a ticket, it's often faster to look first. Search the help centre for setup, configuration and how-to answers — and check the live status page to see whether something is already known and being worked on.
Get in touch
Reach a real person, the way that suits you.
Basic support is included for every customer and runs Monday to Friday, 9:00–17:30 CET. Pick whichever channel fits the moment — we'll pick it up from there.
Support form
The best route for anything specific. Raise a ticket and track it to resolution.
Submit a requestSupport plans
Support that scales with what's at stake.
Every customer starts with Basic support at no cost. When response time matters more — or you want a named person who knows your setup — Premier and Enterprise add speed, depth and a direct line. Both are customisable; your Customer Success Manager will tailor the right fit.
Included, for everyone
Email, support form and WhatsApp/online chat for troubleshooting and everyday usage questions. Available Monday to Friday, 9:00–17:30 CET.
Faster answers, added phone support
Everything in Basic, plus phone support and help with advanced usage and configuration — for teams that can't wait two days for an answer.
A dedicated team behind you
A dedicated support manager, priority issue resolution and custom configuration support — for operations where every minute of downtime counts.
Stay informed
Know before you have to ask.
The best support is the ticket you never need to raise. Subscribe to proactive updates and you'll hear about planned maintenance, degradations and outages the moment they happen — not after they affect you.
Status email
Get notified about maintenance and incidents by email.
WhatsApp status
Real-time updates in a dedicated group; send "Subscribe" to join.
Status page
An always-updated overview of platform health, any time you want to check.
Stuck on something? Let's sort it.
Raise a request and our team will take it from here. On Premier or Enterprise, your Customer Success Manager is one message away.
Knowledge
Juno Support — questions answered
Quick facts
- Basic response
- 48 hours — email, form and WhatsApp/online chat. Monday to Friday, 9:00–17:30 CET.
- Premier response
- 4 hours — everything in Basic, plus phone support and help with advanced usage and configuration.
- Enterprise response
- 1 hour — priority coverage for enterprise estates.
- Portal
- Juno Portal for provisioned customers.
Frequently asked questions
How do I contact 934 support?
934 support is reached through email, the support form and WhatsApp/online chat as standard, with phone support added on Premier and Enterprise plans. Standard coverage is Monday to Friday, 9:00–17:30 CET. Every Juno customer starts with Basic support at no cost, with Premier and Enterprise plans available where response time or dedicated phone support matters.
Related: Contact 934
What is 934's support response time?
Response times are set by plan. Basic — included at no cost — targets a 48-hour response over email, form and chat. Premier targets a 4-hour response and adds phone support and help with advanced usage and configuration, for teams that cannot wait two days for an answer. Enterprise targets a 1-hour response with priority coverage for enterprise estates. Coverage hours are Monday to Friday, 9:00–17:30 CET on Basic; extended cover applies on Premier and Enterprise where agreed.
How do I access the Juno Portal?
The Juno Portal is provisioned as part of onboarding for each customer. Account owners at the customer manage their own users within the portal. If a colleague needs access, ask an existing account owner at the property; if no one at the property has access, raise a support request through the standard support channels and 934 will restore access.
How do I report a payment incident?
For an active incident — payments not authorising, terminals offline, callbacks not arriving, settlements missing — use the fastest channel available on your plan. Basic customers raise the incident through the support form, email or chat; Premier and Enterprise customers can call. Include the property, the affected channel, the approximate time of first occurrence and any transaction or terminal references so the team can start diagnosing without a second round of questions.
Related: Contact 934
How do I stay informed about maintenance and incidents?
934 publishes maintenance and incident notifications through status email and a WhatsApp status channel, so customers do not have to check a status page manually. Both are opt-in. Subscribing puts the property on the notification list for the platform components it uses, so the operations team hears about planned maintenance and any active incidents at source.
Does 934 provide training or onboarding?
Yes. Onboarding is delivered by the 934 team as part of go-live for a new customer, and covers the systems the property will use day-to-day — the Juno Portal, the terminal fleet, the PMS/POS integration points and the reconciliation output. Ongoing enablement is available through the Learn area and, where deeper training is needed, through the 934 team.
Related: Learn